A while ago at the one (Thai) restaurant where I work
now, a (lady) on the phone calls up and wants to place a to-go order for a few
items, and she requests this one specific fried rice with chicken and shrimp in
it and like a tom yum soup mix mixed in as flavoring, but she wants to know if it’s
spicy – it isn’t, I explain, just a little bit, but nothing too crazy – and
also she then wants the sauce on the side, which I then say I don’t think is
possible but I can check, and then she says no, it's okay, you can mix it in.
Then, this (like early 60s) (non-descript) (white)
woman shows up, and she opens up the food to look at it when we bring the
take-out out, and when we go to ring her up, the price catches her attention,
and she suddenly starts asking don’t we sell side orders – we don’t – and then
she’s like, “Uh, this rice is too spicy, I told the person who ordered not to
order anything spicy for me, but they must have made a mistake…”
At this point, the (Thai) (female) owner with the
tired face has happened to step outside towards by us for something else, and everything catches her attention and she talks
through the woman’s concerns and she directs her to a standard chicken fried rice
for a lesser price, so she orders that instead for her and voids the other
fried rice order, and then after she leaves, she starts telling me to move
people to that, if they have a concern about spice.
“But she didn’t,” I was like, “She was lying.”
And, I explained that she was the person who ordered
over the phone, I recognized her voice, but she must not have liked the price
and so she lied in order to make something up and get out of paying for the
order.
My one (chubby) (Thai) coworker was in and out for
bits of this, and she later said that I should always say the price at the end
of the order, which I agreed with, but I said there were so many clarifications
and special requests that I forgot to do it, and besides the difference was
just like $2-3 with what she ultimately ended up paying.
“And besides, she has a menu in front of her when she
placed the order because she was asking me very specific questions over the
phone, how was I supposed to know that she wasn’t looking over at the price for
the items that she was asking about?”
“Cheap Chinese food,” my one (chubby) (Thai) coworker
was like, solemnly. “She expect cheap Chinese food, and the price surprise
her.”