I really do feel like corporations are increasingly
trying to scam people, where they put in false and inflated charges and try to
avoid doing stuff in writing and just overall they try to make you fight it, in
really insidious and nasty ways.
Like, after my recent ambiguous car damage with
Enterprise, they sent me a hugely inflated bill for like $2500 that included
charges that weren’t contractually valid like lost use and depreciation, and
they tried to fold in repairing random pre-existing dints that fell below the contractual damage threshold, and beyond all of that they could never provide the damage report
that I filed by phone the day after the damage even though the staffer on the
phone said that it was time-stamped for insurance purposes and that I could get
it later from the local franchise.
(“They did this to you because you were a nice guy,”
my [West African] mailman told me, saying that I should never have reported any
marginal damage at all, in the first place.)
I mean, I sent a letter and challenged the bill and
they ended up waiving all the charges, but the whole thing was just slimy, like
Enterprise wasn’t even trying to read the contract and do the right thing, but
instead just used it as an excuse to try to run up charges and fuck you and/or whatever
insurance you carried.
It brought back memories of the anesthesiologist that
I had for my first required-by-my-family-history colonoscopy, where they were out-of-network but they legally
could only charge in-network, but they sent me an out-of-network bill anyways and
they would never run it through insurance even though I demanded that in
writing, and then they sold the bill off to medical debt companies like it was
valid debt when it wasn’t that at all, it was just some made-up charges.
(“The scam is real,” my one [art school] colleague who
wears [women’s] clothes said when I showed him the bill and told him about the
situation.)
Then, the debt companies wouldn’t run it through
insurance because that should have been done by the provider, not them, and it was just like this zombie bill with no validity that I got a letter about every once in a
while and that lasted until like 2-3 years later when a local church bought up
the medical debt for pennies on the dollar and waived it as some sort of jubilee initiative, which is
nice, I guess, but which also makes me wonder how much of medical debt figures that you see cited around everywhere are due to this fraudulent billing and not due to people’s actual
need and inability to pay.
And, that hit me totally like a story that I saw in a
local newspaper, where a local ambulance company appeared to have been
automatically billing people improperly for out-of-network services and then
making them fight it, rather than trying to actually bill what was actually legally
valid and actually owed…
And, that reminded me how several years ago at the
tail end of the pandemic I had a Greyhound busride to a nearby big city and
they never sent the bus but they also never officially canceled it and so they tried
to claim that their policies don’t offer refunds for delayed busses, and I had
to contact the state attorney general’s office to get my ticket price back.
Like, they were trying to not produce paperwork by
which you could show that the bus was canceled, so as to to attempt to just
improperly keep your money! Like, you can’t set up a bus or a plane and sell
tickets and then cancel the service and keep all the money, but that’s what
Greyhound was trying to do!
I also recently had an experience with my electrical
supplier, where after my yearly contract expired they were jacking the kilowatt
hour price by 25-30% and so I switched to community solar but couldn’t be
placed right away, and so I called my previous supplier to cancel out my
contract at the designated number and left the message, but they never canceled
my contract and I ended up getting my next electricity bill at that higher
usorious price.
And, when I called again, that same number was also
busy with no reps available, and it again led me to a voicebox to leave a
message and no-one ever called me back from there.
Like, they must deliberately set it up that way, so it
seems like you can cancel your contract, but it doesn’t leave a written record
and they can continue on with their services and overcharge you!
This density of
interactions with slimy companies is just astonishing to me – this must have
always been around, but it seems to be getting worse…
I was mentioning this to my mom, and she said she
recently had a $35 surprise “phone transfer” fee when she had to get a new
smartphone, and she had to fight that, too, since no-one ever told her that
that was a thing when she was buying her new phone, even though the older lady
who helped her set up her new phone was very honest and very good and helped her
quickly and well with everything.
What a world we live in.