…at the one (Thai) restaurant where I work now, this
past fall:
1) A table of a (young) (college-age) (South Asian from
South Asia) couple have a $48 meal and the guy signs and turns over the bill so
that you can’t see it, and then they run out of the restaurant quickly after
they’re done eating and while I’m busy and can’t get to their table, which when
I do I turn it over and I find out that they left a $2 tip.
And, I go to see if they’re outside so I can catch
them and do my “Was everything okay?” spiel, but they’re already too far gone
and you can’t catch them.
2) A table of 5 (mostly international) (undergraduate) students
comes in and, apart from one (young) (Chinese from China) girl waving at me for
attention when my hands are full and I’m obviously helping another table, it’s
like a normal service table, one (South Asian from South Asia) girl even asking
me table-side for recommendations on curry and I walk her through what she
wants and the varieties that we offer, and then at the end there’s takeout
boxes and that same (South Asian from South Asia) one wants me to make a second
trip and go get her a special plastic take-out container from the back (no, the
one that I had brought out and that she was presently scooping stuff into was
fine), and then there’s 5 separate checks and we have to use the new tableside
tap-to-pay mechanism for 4 of them who want that, and of those 4, like 3 skip
past and choose no tip, which you can’t go back and change, so overall it's
like $6 of tip on a bill that’s almost $100 because of those 3, who are 2
(Chinese from China) and the 1 (South Asian from South Asia) girl who was a
little on the demanding side.
So, after that ended, I did the thing where I asked
them if everything was fine, and it was, so I told them that it was too late to
change because everyone used tap-to-pay, but they should know that in the
future if everything is okay it’s expected to leave a minimum 15% tip at a
restaurant with table service, which is what our restaurant is since we seat
people and take their order at the table and bring food and checks out and
whatnot, versus them ordering and paying at a counter and waiting for the food,
where maybe you leave a dollar or nothing, depending.
Like, what world do you live in, where you interact
decently with a tableside waiter on what dish to order, and then you leave
absolutely nothing at the end, not even a single dollar?
A (white) (female) (U.S.-raised) college student at
the next table who was leaving just after them must have heard, because she
crossed her tip out and upped it to like $4 on her $18 bill, to make it on the
generous side.
3) When my one (chubby) (Thai) coworker comes in, I tell
her that after she had left early the previous night, I had been asking our one
(Chinese from China) coworker and our one (older) (Thai) coworker who’s a whiz
at the phones if they had any pictures of Adam Levine’s abs.
“And they said no,” I was like, “And I was like, ‘Of
course not, because you’re not [the first name of my one (chubby) (Thai)
coworker].”
4) Two (older) (white) women each get a curry – one red,
one green – and so when I deliver them to .the table, I’m like, “Okay, one red
curry, and one green curry… You guys are really getting ready for Christmas,
you’re just like CVS, it’s not even Thanksgiving yet!”
And, they both laugh, and the one starts like listing
off other chain businesses that also have Christmas stuff out already, like
this or that, or that, or that, just listing off several businesses in a row.
5) Towards the last few hours that we’re open, a table of
four (master’s student-aged) (South Asian from South Asia) people come in,
three men and one woman, and they ask me what’s good from the fried rices and
the girl wants to make sure her order is vegetarian, and they get a
non-vegetarian crab rangoon appetizer and the guys leave one uneaten, and the
guys split a chicken fried rice (Pakistani or non-Hindu Indian?) and they eat
almost all of it and the girl gets a vegetarian dish and eats like a third of
it, and then they get one round of dessert with mango sticky rice, and then
they decide after that to get a second round of dessert with ice cream and
they’re not sure whether to get one order of coconut or one order of mango and
I say that I can split the flavors so it's one order but with one scoop of
each, from which like a third of the mango scoop is left uneaten by the time of
the end of the meal.
And, during the meal, the main guy who’s ordering
doesn’t have the right phrases to say when he’s ordering, so it comes off wrong register-wise, which happens with
international students.
And, when I’m at the nearby host-stand entering their
meals into the system they call over from like 10-15 feet away for me to bring them
straws, which I ignore as improper restaurant behavior, which is something that
also happens with international students.
Only, once early on, when I’m moving into clear
dishes, that same guy who's ordering nods down at the dish in front of him without looking at me and is like
“Clear the dish,” which has never happened to me before at all with any
customer and strikes me as off, but also maybe a manifestation of him not
knowing how to interact with a waiter.
Then, when I come out with the first round of dessert,
they all have all of their empty dinner plates out in front of them and plates
are spread out across every inch of the table – the last trip I had made,
nothing was ready to clear yet – and although both of my hands are completely
full since I’m carrying dishes in each hand, it’s not even everything on a
tray, that same guy all of a sudden is just staring up at me along with
everyone else, and is like, “Clean the plates from the table.”
And, that is so unexpected, that I don’t even know
what to do, so I stand there for a second and without thinking too much I turn
and put the plates down on a nearby table, stack some of their dishes together,
and then turn back and get the dessert and put it down in front of them and go
and continue and stack the rest of their dirty dishes from their
table to clear them away.
Then, since I’ve wondered about them – the people with
the most culturally-off behavior are usually the worst tippers – I kind of hover
by the nearby host-stand at the end of the meal, and since the guy who gives
commands was the one taking the bill, when his friend sitting next to him gets
up to go to the bathroom, I come over to refill the absent guy’s one-third full
waterglass so I can glance over and see if the guy who gives commands has put
down any tip yet.
And, without even looking at me, the guy says out of
the side of his mouth very directly, “No more water,” like I’m a servant.
So, as soon as they’re getting up and congregating by
the nearby door to leave, I go in like to check dishes and the check looks
unsigned, so I grab it and I’m like, “You forgot to sign the check with the
tip!”, and the guy steps over and gestures and it’s clear that the signed copy
was actually underneath that – and, I look at the receipt-papers still sitting
on the black plastic tray on the table, and, the tip is marked as $0, on a $54
bill.
So, I give the spiel and ask if everything is okay,
and the guy says yes except the vegetarian dish, and I say that we asked if it
was okay after entrees were served and then I asked if it was okay when I
cleared it, and if we had known in time, we could have replaced it, since the
restaurant has a policy like that.
So, as he’s like glaring, the guy comes over and
changes the $0 to a $6, and leaves.
Like, what even is that, where you’re commanding
someone like a servant and the waiter figures out a way to save you money and
try both types of ice cream, and then you’re going to leave them nothing? Like, let’s say your friend was *that*
unhappy with one dish – why wouldn’t you say something when staff asks about it
multiple times, and why would you stay further to try not just one but two
desserts? Just crazy.
His behavior grew quietly and it was nothing that I’d
ever quite encountered before, so I wasn’t ready for it, but in the future I
think I have an approach:
When someone commands, I’ll say something about how
they didn’t intend it that way, but they should be careful in the future with
how they request things from someone, like if they told that to a bartender
about clearing a glass and her boyfriend was sitting next to them at a bar and
overheard that, he could get a punch in the face.
Like, I’ll give them benefit of the doubt, and I’ll point
out bad behavior like I’m helping them.
I wonder how that would go over?