So, at the one (Thai) restaurant where I work now, we recently started the policy where if a pick-up order comes in after 9:30pm, we have to take payment over the phone, otherwise we can't accept the order.
Like, the kitchen closes at 9:45pm (an hour earlier on Sundays), and sometimes we're open a bit later if there's multiple late pick-ups or some late tables in the restaurant, but most times, we want to close the door right away and be out of there at like 9:45pm straight, it's just not worth it to hang around for one order or for one table, especially with multiple employees sitting there and twiddling their thumbs and just waiting all that time.
So, anyhow, there's this one (late middle-aged) (scrawny) (weird-eyed) (black) woman who pretty much always orders the same (vegan) dish, and is just a source of chaos, and no tips.
Like, I think there was something happening at some point where she got blacklisted from delivery, since she lives way the heck far away -- I think like a twenty minute drive in one direction, to a far side of town? -- but would never tip on a late last-minute delivery, or ever.
So, anyhow, that night that we worked, she called in her (vegan) order at like 9:30pm, and we reminded her that the doors close at 9:45pm and she said she knew, and she was like, "I'm on my way," and then like we often do with late customers whose take-out is ready, we called her at like 9:42pm to tell her that her food was now ready for pick-up and that doors close at 9:45pm, at which she was like, "I said I know, I'm on my way," and then she didn't show up, so like after 9:50pm, I'm like, "I'm clocking out," and my one (older) (Thai) coworker who's a whiz at the phones stayed along with a few other people to stay safe in the restaurant until this customer showed up, and I asked her to note when she finally came because I was curious about that, and then, I left.
And, the next shift I worked, I asked, and it turned out to be like after 10:10pm, a full 40 minutes after she placed the order, and they couldn't even cash out the register all that time, since the order went unpaid until finally that customer showed up.
Hence, the new policy.
When we were all talking about that, too, my one (chubby) (Thai) coworker was just shaking her head, and she said once during the summer they had already closed up the patio and chained up the patio furniture, and this customer showed up late and wanted to dine in and she wanted to eat outside, so my coworker opened up the patio for her, and, even after doing all that, no tip.
"She is like that," my one (chubby) (Thai) coworker was like.
She also said that like a month or two previously, this customer had showed up during the day to pick up an order and didn't have enough money -- she was something like twenty cents short -- and so my one (chubby) (Thai) coworker told her to go back to her car and look for change there in the cushions or in the cup-holders or wherever, because she needed to pay the full amount for the order in order to get the food, and if she didn't have the full amount of money, she couldn't get the food
"Another customer, it's okay, I pay, it happens," she was like. "But not her. She is not a good customer."
As she said that, too, she seemed a little proud of herself, that she had stood her ground and made the customer comply, this customer who so often took advantage and abused the trust of so many people who served her. It was like a mark of pride.
"Yes, I saw that," my one (older) (Thai) coworker who's a whiz at the phones said, nodding and smiling, when my one (chubby) (Thai) coworker related that story.