...at the one (Thai) restaurant where I work now, whenever an app delivery driver comes in and stands there speaking obnoxiously loud on speakerphone, or has some video playing at excessively high volume:
I use the app's "review" option for the delivery person, punch in something like "needs improvement" with "professionalism," and then explain whatever their behavior was.
(And it turns out that my one [chubby] [Thai] coworker has been doing this for a while over different stuff, I just never had realized before, that this was something that we could do!)
They can be standing like ten feet away from dine-in customers talking so loudly at high levels -- sometimes with profanity, if they're talking in (English)! -- and it just brings down the atmosphere in the restaurant, with the customers who you expect tips from being right there for all of it.
I feel slightly bad doing that since these are pretty vulnerable people pretty far down on the economic ladder, but some of them also look slightly off or even crazy and you never know who has guns or can get violent nowadays, so you're just better to resolve this through the app reporting system, especially since you don't want that behavior in your restaurant, killing the atmosphere and bringing down the tips.
You almost wonder, too, if it's behavior like that that's keeping the app delivery drivers from getting real jobs, somewhere.
To self-justify, perhaps them getting that behavior flagged might help them, in the long-run.
No comments:
Post a Comment