Sunday, May 21, 2023

An unhappy customer the other day:

This (slightly fatter) (mid-20s) (hispanic?) (dating?) couple comes in, and the guy seems deferential to the the girl, who seems very tight about needing another minute with the menu and everything.

And, it's busy, and she asks a question about the egg rolls and if they have eggs and are vegetarian and I say something like yes if you order the vegetable, and then they're not ready to order and I go and do multiple things with other tables, and then when I come back like 10-12 minutes later they order a sampler platter, no comment.

And, later, the guy is like, "Is there chicken in these egg rolls?!"

And, we have to go replace them, and I check the menu, and it simply says "egg rolls" as one of the items that appears on the sampler platter.

And, I guess in their minds there was continuity in our conversation about the egg rolls and they had assumed that they would be vegetable on the sampler platter, or that I would make it so, but they had never double-checked or connected the conversations and the items (I don't know wtf is on a sampler platter, except spring rolls! - it's just a bunch of stuff).

And, when they left, the tip was like two dollars, on a forty-some dollar bill.

I almost felt it was like the guy trying to throw his weight around, to impress this prickly girl.

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