So, this summer there's been a new batch of three (very dark) (South Asian from South Asia) customers, two (skinny) guys and one (skinny) girl, and they all come in very late at night for food together, and it's become clear that they never tip anything.
And, like the last time that someone asked them about tipping using that thing the owner taught us about "was everything okay with the meal, okay, then why no tip, the manager will see that and wonder what happened," the one guy was just like, "I don't believe in tipping."
"Don't worry, I feel that they will not come in again," my one (chubby) (Thai) coworker was like, saying that she thought that we had embarrassed them this time by challenging them like that.
But, my one (Chinese from China) coworker said that he had actually brought that up with them before, and this was the **second** time that someone had talked with them, and that they still tipped nothing, and the one guy even got explicit about it, that he would never tip anything, ever.
"And no-one wants to wait on them," he said, and he said that he finally only went over out of pity after the girl was signalling for a while to everyone that they were ready to order, and no-one was responding.
And, I don't exactly remember their faces -- my one (chubby) (Thai) coworker said that they were the ones who got takeout recently, and asked to sit and eat at the tables but we said no -- but still, I came up with some strategies.
Like, we just point to a table, and hand them the menus and tell them to sit there.
("That won't work," my one [chubby] [Thai] coworker was like, "We sit them and they get up and find a new table anyways.")
Then, when the food comes out, we just put it on the front counter and wait for them to notice it, and if they ask, say it's up there for them to get, and we also make them pay at the counter at the same time.
"If they want a restaurant where they tip like they're ordering at the counter, give them a restaurant where they order at the counter!", I was like.
("[First name of (husband) (Thai) restaurant owner] will be mad," she was like, in response to which I pointed out that he doesn't necessarily have to be there when we do that.)
I also suggested that we confirm when they come in next time that they're "that table" and ask them if they plan on tipping, and if they say no, tell them that they're welcome to order takeout, but if they decide to dine in, there will be an automatic 18% surcharge on the bill.
("Sounds good," said my one [Chinese from China] coworker, "But don't ask if they will tip. I wouldn't put it past them where they say that they will tip, and then they give no tip.")
Alternately alternately, I also suggested that when they want to order, we all pre-plan and avoid the table for a pre-determined length of time, like maybe 5 or even 10 minutes, and *then* we finally help them.
"If they don't tip, they don't tip, no more asking for tip," my one (chubby) (Thai) coworker was like, speaking of these situations in general. "No tip? They just give no tip. Only help them when everything else is done, only that."
For, it seems, these customers have finally worn her down, and driven all will to resist right out of her.
No comments:
Post a Comment